Shipping via J&T

Purchases made from Sundays-Thursdays will be shipped the next day.

Purchases made from Fridays & Saturdays will be shipped on Monday

Delivery takes 1-3 days within Luzon and 3-15 days (not including weekends) nationwide.

For rush purchases, we recommend same day pickup or delivery.

FEDEX - International Partner Courier

Next day Shipping except for pre-orders and on Sundays GMT+8

Mondays- Fridays cutoff at 4pm GMT+8

Delivery is typically within 5-10 business days (can vary by destination)

Kindly refer to our return exchange page:

Returns exchange page

Kindly refer to our locations page:

Where to Find Us

Thank you for taking an interest in collaborating or partnering with us! You may reach out to us via email at:

om@carryom.com.ph

Due to our manufacturing process, we currently do not offer any customizations for one-off products or personalized bags.

We are however open to collaboration and customize pieces with other brands, businesses, and bulk orders. For this, you may contact us via email at:

om@carryom.com.ph

Depending on the tag you have received, our pre-orders typically takes 2-4 weeks and will be shipped out within that timeframe.

Products that are not tagged as pre-orders will be shipped the next day except Sundays.

If an item you purchased goes on sale within 7 days of your purchase date, you may request a price adjustment in the form of store credits equivalent to the price difference.

Eligibility:
• Applies only to identical items (same style, color, and variant)
• Item must be available at the discounted price at the time of request
• Valid only for public promotions

Terms:
• Adjustments are issued as store credits only (no cash refunds)
• Store credits are non-transferable and not convertible to cash
• Requests must be submitted within 7 days from the original purchase date (Philippine Standard Time)
• Once a price adjustment has been claimed, the item becomes final sale and is no longer eligible for exchange

Carry Om reserves the right to review and deny requests that show signs of abuse.

Upon checkout, you have the option to do:

1. Same day pickup
- (booking made by customer) from our studio in Antipolo
- no dispatch on Sundays
- 10am-4pm cutoff Mondays-Saturdays

2. Same day delivery thru Lalamove within metro manila & rizal (fee available upon checkout)
- no dispatch on Sundays
- 10am-4pm cutoff Mondays-Saturdays

You can find your tracking number with the email sent to you that is associated with your order. Alternatively, you may send us a message thru email:

support@carryom.com or lai@carryom.com

If you have your tracking number and for Philippine Orders, you may track your order here via the J&T portal:

J&T tracking

For International orders, you may track your parcel here via FEDEX portal:

FEDEX tracking

ll Carry Om bags are covered by a 10-year warranty against manufacturing defects.

All Carry Om bags come with a special tag inside indicating date of manufacture. We use this as a guide for warranty claims.

Currently, we only cover warranty within the Philippines. If you're traveling or now outside the Philippines, we can fix it at customer's courier expense.

What’s Covered:

• Manufacturing defects such as issues with stitching, zippers, straps, or structural integrity.

What’s Not Covered:

• Cosmetic issues such as fading, scuffs, or discoloration.

• Externally manufactured collaboration products such charms and prints.

• Prints on bags such as artwork, logo prints, or aesthetics markings that are printed on fabric such as DTF, silk screens, or other modes of prints and paints that are subject to natural wear and tear, peeling off.

• Damage caused by wear and tear, misuse, overloading, or failure to follow care instructions.

• Free bags or bags part of a giveaway program by Carry Om, without warranty cards.

How It Works:

• If a manufacturing defect is found within 10 years, we will repair your bag free of charge.

• Courier Costs: Carry Om will cover courier fees if defect is within 3 months. Anything beyond, customer will cover courier costs to and from the repair facility.

Here's our list of future pop ups:

• BARBIE 🩷 OM Collab Launch
  YL HOLDINGS
  3rd floor
  Salcedo Makati
  AUG 29-30
  
• BARBIE 🩷 OM Collab Launch
  2nd floor
  SPATIO OPUS MALL
  SEPT 5-6
  
• PURVEYR FAIR
  WORLD TRADE CENTER
  SEPT 12-13
  
• COMMON RARE
  SUNTEC CITY MALL
  SINGAPORE
  SEPT 18-20
  
• KATUTUBO
  BENCH TOWER
  BGC
  SEPT 18-20
  
• LOTS OF LOCAL
  3YL HOLDINGS
  SALCEDO MAKATI
  OCT 3-4
  
• KATUTUBO
  BENCH TOWER
  BGC
  NOV 26-29

Kindly wait for our logistics team to message you via whatsapp or email if your order is ready for pickup to avoid delays with riders.

Kindly check pickup instructions below:

Pin: Dali M. Santos Ext.
Contact Person: SHY
Contact #: 09551130009

Thank you for purchasing from us Ommie!

Thank you for wanting to order from us! For any bulk order inquiries, you may message us thru email at:

om@carryom.com.ph

FOR INTERNATIONAL ORDERS:
Here are the steps to follow:
1. Submit a claim to FEDEX/DHL
2. Please ask for the case number
3. Send a claim to our email address:
support@carryom.com
shylla.lipalam@carryom.com

Kindly include the ff when sending an email of lost parcel claim :
1. Order no. and name associated with the purchase
2. Case number from FEDEX/DHL
3. Screenshot of the reply of FEDEX/DHL regarding the lost parcel case

Once we receive the email, reviewed the claim with FEDEX/DHL you are eligible for one of the ff:
- replacement / exchange (15 business days processing)
- strictly store credit only (30 business days)

FOR PHILIPPINE ORDERS:
Send a claim to our email address:
support@carryom.com
shylla.lipalam@carryom.com

Kindly include the ff when sending an email of lost parcel claim :
1. Order no. and name associated with the purchase

Once we receive the email, reviewed the claim with J&T you are eligible for one of the ff:
- replacement / exchange (10 business days processing)
- store credit (2-3 business days)